Description

ABOUT METROCREST SERVICES

Metrocrest Services provides hope and builds pathways to economic mobility for neighbors across the north Dallas area. We operate a whole-household, Social Determinants of Health (SDOH)-aligned model organized around five pillars: Income, Health & Food, Workforce, Education/Training, and Housing. We call the people we serve “Neighbors” because they are members of our community, not cases to be managed, and every team member is expected to bring dignity, curiosity, and a whole-household perspective to their work.

THE OPPORTUNITY

The Director of Strategic & Social Impact leads Metrocrest's strategy for helping neighbors achieve lasting economic mobility across the interconnected areas of income, housing, workforce, and education. This leader oversees multiple program areas, develops high-performing teams, strengthens community partnerships, and ensures every program works together to create meaningful, measurable outcomes for the neighbors we serve.

If you're a collaborative, data-informed leader who enjoys building systems, developing people, and driving organizational impact, this is an opportunity to shape the future of one of North Texas' most innovative nonprofit organizations.

This role primarily works 8:00 AM–5:00 PM, Monday through Friday, with occasional evenings and weekends based on program needs.

Requirements

WHAT YOU'LL DO

• Lead and develop a team of program managers and subject matter experts across Workforce, Housing, Education, and Financial Capability 
• Create and execute strategic initiatives that strengthen Metrocrest's whole-household service model 
• Oversee program performance, quality, budgets, and measurable outcomes across multiple departments 
• Develop and monitor program evaluation frameworks, KPIs, and data-driven improvement strategies 
• Build and strengthen partnerships with community organizations, funders, employers, and public agencies 
• Collaborate across departments to ensure seamless neighbor experiences and coordinated service delivery 
• Identify barriers to neighbor success and implement innovative solutions that improve long-term economic mobility 
• Ensure compliance with grant requirements, reporting standards, and applicable regulations 
• Serve as a strategic advisor to executive leadership on program effectiveness, community needs, and emerging opportunities

 WHO YOU ARE

• A strategic thinker who enjoys turning vision into action
• Passionate about helping people achieve long-term stability through systems that work together
• A collaborative leader who builds trust, develops others, and creates accountability
• Comfortable using data to make decisions and improve outcomes
• An innovative problem-solver who embraces change and continuous improvement
• Able to balance big-picture strategy with operational excellence
• Committed to Metrocrest's Neighbor-First philosophy and mission of empowering individuals toward self-sufficiency

 WHAT YOU BRING (MINIMUM QUALIFICATIONS)

• Bachelor's degree in Social Work, Public Administration, Nonprofit Management, Human Services, or a related field 
• Five or more years of progressively responsible leadership experience in nonprofit or social service program management 
• Experience leading multiple programs or departments simultaneously 
• Demonstrated success developing performance metrics, program evaluation systems, and operational improvements 
• Experience supervising, coaching, and developing high-performing teams 
• Strong analytical, strategic planning, budgeting, and project management skills 
• Proficiency with Microsoft Office and Salesforce or a comparable client management system

PREFERRED

• Master's degree (MSW, MPA, or related field)
• Experience with whole-household or SDOH-aligned service models
• Experience with grant management, funder reporting, and compliance
• Experience building community partnerships and collaborative initiatives
• Familiarity with housing stability, workforce development, education, or financial capability programs

WHO YOU ARE

• Culturally humble, with an equity-minded approach to the systemic barriers neighbors face and the ability to hold empathy and accountability at once
• Patient and persistent; understands that workforce readiness is a pathway, not a single event, and celebrates incremental progress alongside employment placement outcomes
• Energetic and connector-minded; builds employer relationships not as transactions but as long-term partnerships that benefit both neighbors and the business community 
• Energetic about the work and understands that passion and professionalism are not mutually exclusive in this role

WHY METROCREST

Join an organization in an exciting season of transformation as we continue building a whole-household model that puts neighbors at the center of everything we do. As the Director of Strategic & Social Impact, you'll play a key leadership role in shaping programs, strengthening partnerships, and helping build a thriving community where every neighbor has the opportunity to succeed.

SALARY

Salary for this FLSA-exempt position is commensurate with experience

BENEFITS

• Employer-sponsored medical insurance through BCBSTX with employer contribution toward monthly premiums, effective the first day of the month following the date of hire
• Employer-sponsored dental (Principal) and vision insurance, effective the first day of the month following the date of hire
• Employer-paid group term life insurance (Principal)
• Employer-paid long-term disability (Principal)
• 401(k) retirement plan with company matching 1/2:1 (up to 6%)
• Generous paid time off package, including vacation, personal time off, and paid holidays
• Paid parental leave
• Training and development opportunities
• Tuition reimbursement

 EQUAL EMPLOYMENT OPPORTUNITY

Metrocrest Services provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, or any other characteristic protected by law.

In accordance with the ADA, Metrocrest Services is willing to consider any reasonable accommodation.